Shipping policy
DOMESTIC SHIPPING POLICIES
Shipping Timeframes
- In-Stock Items: Typically ship within 3-5 business days of order confirmation.
- Made-to-Order Items: Typically ship within 2-4 weeks of order confirmation, depending on complexity.
- Pre-Orders: Ship according to the estimated delivery date specified on the product page.
Shipping Methods
Particle Studios IO ships via USPS, UPS, and FedEx, with delivery options presented at checkout. Tracking information will be provided via email once your order ships.
Shipping Costs
The shipping fee charged at checkout covers standard shipping to your destination. Expedited shipping options are available at additional cost. Shipping fees do not include import duties, taxes, or additional charges that may apply in the destination country.
Delivery Delays
Particle Studios IO is not responsible for shipping delays caused by customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
INTERNATIONAL ORDERS
International Shipping
Particle Studios IO ships worldwide from our facility in Atlanta, GA, United States. International shipping times may vary significantly based on destination country, customs processing, and local delivery conditions.
Customs, Duties, and Taxes
All customs duties, import fees, VAT, GST, and other taxes are the customer's sole responsibility and are not included in the purchase price or shipping costs charged at checkout. These fees are collected by your country's customs agency or delivery service and must be paid to receive your order.
Customs Documentation
Particle Studios IO accurately declares all shipments on customs forms with appropriate values and descriptions as required by law. We cannot mark merchandise as "gifts" or declare values lower than the actual purchase price.
International Compliance
Our products comply with U.S. export regulations. However, customers are responsible for ensuring that importation of our products complies with their local laws and regulations.